Refund policy

You have 14 days from the day you receive your order to request a return, for any reason and without having to explain why.

To be accepted for return, the item must be in the same condition you received it, unworn and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at arnarkaikai@gmail.com. If your return is accepted, we'll send you instructions on how to ship the parcel. Items sent back without first requesting a return will not be accepted.

Returns must be sent to:
KaiKai
Antoni Rovira i Virgili 17
43002 Tarragona
Spain

Damages and issues
Please check your order as soon as you receive it and contact us right away if the item is defective, damaged or if you received the wrong item, so we can sort it out.

Exceptions / non-returnable items
We can't accept returns of made-to-measure or personalised pieces, or gift cards. If you have any questions about a specific item, just write to us.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

Refunds
We'll let you know once we've received and inspected your return, and whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note your bank or card issuer may take a little longer to process it.
If more than 15 business days have passed since we approved your return, email us at arnarkaikai@gmail.com.